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Building Trust And Rapport
Chapter Thhirteen Sample
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Chapter Thirteen Sample
Building Trust And Rapport


Effective relationship skills are the keys to establishing and strengthening interpersonal confidence and trust. With good rapport skills, people want to work with you and your associates - they will be more willing to have open and honest communications.

Without these skills, unconscious defense mechanisms can come into play that may damage relationships. Whether dealing with customers, subordinates, vendors, peers or friends, these rapport skills are key to any successful interaction.

This chapter provides a summary of key concepts which you will find immediately useful. It is important to realize that you already employ many of these techniques unconsciously in the majority of your interactions. It is wise to consider these techniques as " tools " which you have available for those times when things don't seem to be going right.

You'll be able to review a mental checklist to quickly determine how you may recapture the missing rapport.

Closed questions have the following characteristics:

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