Telephone Etiquette Training, Telemarketing Service Appointment Setting, Customer Service Telemarketing Training

The First 10 Seconds
Chapter Three Sample
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Chapter Three Sample
The First 10 Seconds

The impressions you make during the first ten seconds are the most critical part of your introduction on the phone. Plan your approach by asking yourself these questions:

Did I introduce myself first?

By announcing yourself right away, you give yourself and your company an air of confidence and authenticity.

"My name is Sharon Adams, from the Acme Store. We talked a week ago about home computers."

Does the prospect sound distracted, rushed or annoyed?

Don't come across as inconsiderate; acknowledge the importance of their time. "You sound very busy................

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